Shipping Policy

Once your order is placed, you will receive a confirmation email letting you know that our team has received your order, and once your order has been fulfilled, you will receive another email notification confirming any relevant tracking information. Shipping fees are non-refundable in the case of returns.

The shipping options given at checkout are:

Free Shipping for orders over £150

Royal Mail Tracked, 2-3 working turnaround, £7.

Royal Mail Next Day Tracked, orders must be placed on weekdays before 12pm for guaranteed next day delivery, £10

EU Shipping, £15

Orders will be sent from the UK to the EU on a DDP (Duty Delivery Paid) service. Original Fibres will pay all applicable Duty & Taxes for you. You will not be asked to pay any additional Duty & Taxes. Orders will be delivered within 2-5 business days via DHL.

International Shipping, 2-5 business days via DHL £15

Returns and Exchanges Policy

Christmas Returns - Purchases made between October 25 and Christmas Eve can be returned by January 21.

We hope you love your purchase, however, if you change your mind unwanted items can be exchanged or returned within 30 days of your order’s delivery date.

All returned items must be in their original, unworn, unwashed condition, including all tags. We currently offer Free UK Returns, and a postage label will be generated within our returns portal (more information below). For exchanges the new item dispatched from our distribution centre will be sent free of charge.

As a first port of call, we’ll do our best to address any concerns you might have about your item(s). Please send an email to of@originalfibres.com with any questions you have – you will receive a reply from one of our small team, addressing your specific queries. Never automated advice. If we don’t have what you’re looking for online, there’s a good chance we have it at our shop, so we will do our best to make the desired exchange happen.

If you have any questions or issues making a return please contact of@originalfibres.com

Returns portal

For all returns and exchanges please visit our customer portal here. Enter your order number and follow the instructions. If you have any issues email us at of@originalfibres.com

We also accept online returns and exchanges in our three London stores without the use of our portal. Please send an email to of@originalfibres.com if you have any questions about this process.