Delivery & Returns
Shipping Policy
Once your order is placed, you will receive a confirmation email letting you know that our team has received your order, and once your order has been fulfilled, you will receive another email notification confirming any relevant tracking information. Shipping fees are non-refundable in the case of returns.
The shipping options given at checkout are:
United Kingdom
Once your order is placed, you will receive a confirmation email letting you know that our team has received your order, and once your order has been fulfilled, you will receive another email notification confirming any relevant tracking information. Shipping fees are non-refundable in the case of returns.
The shipping options given at checkout are:
Royal Mail Tracked: 2-3 days, £7
Royal Mail Next Day Tracked: (orders must be placed on weekdays before 12pm for guaranteed next day delivery), £10
Free UK Shipping over £250 (cannot be used in conjunction with any other discounts, this includes Bundles & Loyalty codes)
European Union
2-5 business days via UPS, £15
Orders will be sent from the UK to the EU on a DDP (Duty Delivery Paid) service. Original Fibres will pay all applicable Duty & Taxes for you. You will not be asked to pay any additional Duty & Taxes when receiving the goods. Estimated delivery time is within 2-5 business days via UPS.
United States
2-5 business days via USPS, £15
Free US Shipping over $500 (cannot be used in conjunction with any other discounts, this includes Bundles & Loyalty codes)
Orders will be sent from the UK to the US on a DDP (Duty Delivery Paid) service. Original Fibres will pay all applicable Duty & Taxes for you. You will not be asked to pay any additional Duty & Taxes when receiving the goods. Estimated delivery time is within 5-7 business days via USPS.
International Shipping
Rest of the world
2-5 business days via UPS or DHL, £15
Returns and Exchanges Policy
We hope you love your purchase, however, if you change your mind unwanted items can be exchanged or returned within 14 days of your order’s delivery date.
To start a return, use our returns portal below:
We hope you love your purchase, however, if you change your mind unwanted items can be exchanged or returned within 14 days of your order’s delivery date.
Our 14-day return policy means you have 14 days after receiving your item to notify us if you wish to return it. Once you notify us, you then have a further 14 days to return the item.
All returned items must be in their original, unworn and unwashed condition, with all tags attached.
We offer free exchanges; however, returns are not free. The cost of return postage (£7) will be deducted from your refund.
For UK customers, a prepaid return label or QR code will be generated via our Returns Portal. For international customers, please register your return through our Returns Portal and arrange shipping using a carrier of your choice.
Refunds will be processed within 30 days of receiving the goods. However, please note, for exchanges the new item dispatched from our distribution centre will be sent free of charge.
As a first port of call, we’ll do our best to address any concerns you might have about your item(s). Please send an email to of@originalfibres.com with any questions you have – you will receive a reply from one of our small team, addressing your specific queries. If we don’t have what you’re looking for online, there’s a good chance we have it at our shop, so we will do our best to make the desired exchange happen.
If you have any questions or issues making a return please contact of@originalfibres.com